Privacy Policy

 

This privacy policy sets out how The Aromatherapy Company International Training Centre Ltd uses and protects any information that you give thearomatherapycompany.com when you use this website.

The Aromatherapy Company International Training Centre Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and terms outlined in our terms and conditions policy.

The Aromatherapy Company International Training Centre Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 09 May 2020. The notice below explains what information we collect and why we use it, under what circumstances we share your information and the rights and choices you have in relation to your personal information.

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

1.Definitions

  • Data controller A controller determines the purposes and means of processing personal data
  • Data processor – A processor is responsible for processing personal data on behalf of a controller
  • Data subject – Natural person

2. Categories of data: Personal data and special categories 

The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies

  • Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
  • Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  • Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

About us

The Aromatherapy Company International Training Centre Ltd is the data controller. This means we decide how your personal data is processed and for what purposes. For all data matters, please email:

customerservice@thearomatherapycompany.com

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

We have obtained your data either through a form on our website (you gave us your data and supplied explicit consent), obtained through a third-party mailing list provider, or collected at some point in the past as a result of our various marketing initiatives.

What we do with the information we gather

We use your personal data for the following purposes:

  • Customer Support: We use your information to support you in your use of our products and services. This includes the use of personal information to diagnose product problems, rectify erroneous transactions and provide other customer support related services.
  • Customer engagement and communication: We use your information to communicate with you via email, SMS text or other electronic media for instance on service‐related matters, such as invoices. Other instances where we engage with you include confirming the opening of an account, resolving complaints, and asking you to take part in one of our surveys.
  • Marketing: We would like to send you information which may be of interest to you, about our products and services and those of other companies (in so far as you have consented to this) that may be of interest to you. We communicate with you via email, SMS text or other electronic media. You have the right at any time to stop us from contacting you for marketing related purposes. Depending on your preferences, you can unsubscribe, or email:

customerservice@thearomatherapycompany.com

  • Improving and personalising our products and services: We use your personal information to improve our products and services. Clicking behaviour and search results on our website can for instance help us to prioritise or identify new product features..

Our legal basis for processing your personal data

Consent: Consent will have been given when filling out one of our online forms, such as a contact form, blog subscription, or newsletter subscription. You will have been required to tick a box giving explicit consent for us to store and process your data for the purposes of contacting you regarding sales and marketing materials.

Legitimate Interest: All employers, irrespective of size or sector are required to prevent the employment of illegal workers by undertaking right to work checks. The Aromatherapy Company International Training Centre Ltd provides organisations with a mechanism to enable these checks to be undertaken with ease across the entire recruitment activity of the organisation and in the process establish a statutory excuse from any potential prosecution. Therefore, we process data for the purposes of legitimate interests. We will always provide the option to opt-out on each of our electronic communications.

Sharing your personal data

Your personal data will be treated as strictly confidential and will only be shared with employees within The Aromatherapy Company International Training Centre Ltd for the purposes explained above. We do not share/sell/store your personal data outside of The Aromatherapy Company International Training Centre Ltd.

Data retention policy

  • We keep your personal data for no longer than reasonably necessary using the following criteria.
  • If you have provided your consent for processing to provide you with a blog/newsletter subscription, we will retain your personal information until you explicitly request for it to be removed.
  • If we have received your data from a contact form or external mailing list, we will retain your data until either we are made aware that the data is no longer accurate, or you have explicitly requested for it to be erased.

Providing us with your personal data

You are under no statutory or contractual requirement or obligation to provide us with your personal data. If you choose not to provide your personal data:

  • We will be unable to send you newsletters/blog updates.
  • We will be unable to send operational updates to you, for example, changes to our website or services.
  • We will no longer be able to notify you of any changes to our privacy policy.

Your rights and personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you.

The right to request that we correct any personal data if it is found to be inaccurate or out of date.

The right to request your personal data is erased where it is no longer necessary to retain such data.

The right to withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data.

The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means).

The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests or the performance of a task in the public interest/exercise of official authority; direct marketing and processing for the purposes of scientific/historical research and statistics)

Transfer of data abroad

We do not transfer personal data outside of the EEA.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

How to contact us

If you would like more information about how we use and store your data, or would like to complaint, please email:

customerservice@thearomatherapycompany.com

If this does not resolve your issue, you can contact the Information Commissioner’s Office (ICO). .